Refund Policy

Thank you for shopping with Mathakadara We strive to provide you with the freshest and highest quality pomegranates. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

We accept refund requests under the following conditions:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within two days of receiving your order. Provide clear images showing the issue, and we will initiate a refund or replacement.

Quality Concerns: In case you are unsatisfied with the quality of the pomegranates received, please reach out to us within two days of receiving your order. We may ask for additional details to address your concerns.

Refund Process

To request a refund, please follow these steps:

Contact our customer support team at mathakadaradelum@gmail.com/+94774580602 within the specified timeframe.
Provide your order number, details of the issue, and attach supporting images if applicable.
Our team will review your request and respond within two business days with instructions on how to proceed.
Non-Refundable Items

Please note that certain items are not eligible for refunds:

Products that have been consumed or used after delivery.
Products returned without prior authorization.
Products returned beyond the specified timeframe.
Refund Resolution

Upon approval of your refund request, we will process the refund within five days. The refund will be issued to your original payment method.

If you have any questions about our refund policy, please contact us at mathakadaradelum@gmail.com/+94774580602. Our dedicated customer support team is here to assist you.